<p>thanks!</p>
<p>the seams and edges are all good. the lumps feel like trash or debris they didn't sweep up before laying down the padding and carpet. i'd imagine that the padding would help hide things like this. for size-comparison, i have one lump that is about the size of a half dollar. when you step on it, you can tell something is underneath the carpet (the carpet is stretched fine and the lump doesn't move). anyway, lennar customer service is sending their maintenance guy out to take a look tomorrow.</p>
<p>as for UAMC... they are next to impossible to get ahold of unless they are actually working on your account and need something from you at that moment. i almost felt like it was a one way street... they contacted me when they needed me. my advice, don't bother calling unless you can get a manager's phone # (they will NOT answer), just bombard their email boxes with messages until someone replies. and yes, i did jump through a bunch of hoops. tall ones, short ones, big ones, small ones, and even one on fire. picture will farrell wearing the cougar suit jumping through that flaming hoop in "Old School" </p>
<p>good luck jbatzmaru. be persistent and firm with them. be professional and nice, but don't be afraid to put up a fight. they do not want to lose your business because they simply can't afford to. in general, everyone i worked with was very nice, but their level of customer service is unacceptable in my opinion.</p>