[font=verdana, arial, helvetica, sans-serif]I sold a house to Zillow offers that they also lost money on. Originally they had made me an offer that I thought was pretty fair but it turns out they would have made a lot of money on. But they had also just purchased and listed my direct next door neighbors house. And we had identical floor plans so I knew it was basically the perfect comp. Once I saw how much they were listing that house for (~75k more than my offer) I told them I was going to cancel unless we renegotiated.[/font]
[font=verdana, arial, helvetica, sans-serif]After saying no to their new offers twice they randomly increased the offer all the way up over the list price of the other house and we accepted. All and all they raised their offer to me by nearly 90k.[/font]
[font=verdana, arial, helvetica, sans-serif]After cleaning the house (which it didn?t even need because we cleaned it like crazy) they listed it for nearly 100k more than they paid me. So ~190k over my original offer made just weeks before. This was a hot market in Northern California near Sacramento so I guess they got super greedy and thought they could get away with it.[/font]
[font=verdana, arial, helvetica, sans-serif]After sitting on the market for a few weeks they dropped the price. A few weeks later they dropped again, and again, and again, all the way back to what they paid me. They eventually sold for a slight loss. The whole situation was very interesting to watch.[/font]
[font=verdana, arial, helvetica, sans-serif]One major take away that I saw was the fact that they clearly manipulate Zestimates to align with their own needs. When I was first considering selling to them they gave me a final offer based on the ?value? and the new Zestimate matched it. Once we renegotiated just a few weeks later the new Zestimate mysteriously increased again to exactly match. When they were ready to list my house just a couple weeks after that they increased the Zestimate over 100k in a single day to just over the new list price. This was way more than other houses in the neighborhood were appraised at and was completely indefensible. Then as they lowered the price multiple times the Zestimate always moved in sync to consistently be just slightly over their price. I watched this happen several times. It was extremely obvious that the Zestimate was just pure bullshit.[/font]
[font=verdana, arial, helvetica, sans-serif]If an algorithm was making the calls in terms of value I would expect all the same houses in my neighborhood to rise and fall in a similar way (they are literally identical floor plans). And that?s what historically had happened. But once Zillow was the seller the Zestimate for my old house exploded in value and all the identical houses in my neighborhood didn?t budge.[/font]