daedalus said:
Just adding a data point here. I just locked in a refi. 30 year fixed jumbo conforming @ 3.75% with $5k *credit* to closing...covering all costs plus helping to fund the impound account. Keeping my fingers crossed on the appraisal!
Furthering the data points...I *think* we finally closed our loan last week. At the very least I know our old mortgage account is closed. I ended up having a very negative experience. In the end, aside from it taking way longer than it should have, I got most of what I thought I would, but Amerisave did not make it easy or pleasant. Here is a list of some of my gripes:
Phone calls most often went unanswered. Messages went without reply. Same for emails.
There were no commitments on dates (I asked repeatedly) or any sense of urgency on their part.
Initially I was told an in-process kitchen cabinet replacement would not need to be completed, but this ended up being a lie. I expected it would be a requirement, but when they said "no problem", the project went to the back burner. I had to take off from work to get it done since, at that point, I had less than 2 weeks.
Initial rate lock expiration was 9/10 (60 days); I found out on 9/26 (after week-to-week lock extensions) I did indeed have to get the kitchen completed.
This work required a follow-up for the appraisal, to the tune of $175 against the credit.
Right before closing they tried to reduce the closing credit on me, claiming I was the reason they kept having to extend the rate lock. I sent a very stern and very fact-ridden letter to them. I cited some of the emails and calls made. I reminded them, among other things, that they still did not have all of their ducks in a row (in October!), and that this really should have been a complete slam dunk. They backed off immediately, and things really moved fast at that point. I wonder if my reply finally got past the schlep, er, I mean rep that I was wasting my time with.
Others have mentioned how silly the underwriters are with their requests for "explanations". We had our fair share. The most annoying thing was they kept asking for things we had already provided. They asked us to explain a $900 deposit (REALLY?? I make THIS much a month, I'm borrowing THIS much for 30 years, I have THIS much in net assets, and you want me to explain a $900 "large sum deposit"?? ???). They wanted us to explain addresses that showed up on our credit reports (You're saying you don't know how to read a credit report? No problem, I guess I can google them for you and figure out which banks they belong to ).
I'm reminded of the Seinfeld "soup nazi", who exposed an interesting facet of human nature. No one likes the soup nazi, but most people will put their principles aside to enjoy his yummy yummy offerings. I hate the thought of ever doing business with Amerisave again, but in all honestly, if they dangle that yummy yummy carrot in my face (say, in 6 months?), I'll probably go after it. If a friend asks for advice, though, I"ll tell them to avoid Amerisave like the plague. Disingenuous?