Well, I guess this is the place to post this.... I was cleaning up my computer and came up with a letter I hadn't written to our incompetent agent on the Paso house. Never, ever, ever let the seller's agent represent you. This b%*&#$ was the sorriest excuse for an agent that I've ever seen. Here is the consolidated list of my grievances. I actually never sent this to her because hubby said to just let it go.... Re reading it tonight makes me regret that I didn't provide it to her in black and white why I thought she sucked and that I didn't report her to the board of realtors.
Remember, we live in OC and were buying a place 4 1/2 hours north of here......
I?m going to go through the time line of our frustrations with you. It may be too long for you, but these are legitimate grievances that you should be aware of.
1). The bank asked for another final and best, so I amended our full price offer to change the inspection time to 7 days and increase the earnest money from $2K to $5K and fax this to you. On Friday we have a conversation as to why we haven?t gotten a response back from the bank and you are looking in the system and discover that you forgot to send it in and had to go to send it in at that moment. I didn?t know you from Adam, but that raised a red flag to me with your competence. I think it?s pretty understandable that when a broker forgets to send in an offer that the buyer may be wary.
2). We schedule an appointment with you at 10:00 am on Tuesday. You asked the night before to change it to 11:00 am and we accommodated. I explained Mike?s work schedule when we changed the time. I have an issue with the lock box, call you and get your v/m. No reply. We figure it out and are about to leave at 11:45 so that Mike can get a bite to eat before heading to work in SLO. I call you again to tell you this. Shortly thereafter you come in the door all frazzled and tell me that your cell phone battery died and you didn?t have my number. These two things are not signs of a professional. When a cell battery is dead, it goes straight to voice mail Your phone rang 5 times with both messages. And what you said when you came in the door told me that you got my messages. So yes, I?m really annoyed and concerned at this point.
3). You just were so rude about being late. You come in with this attitude of ?I?m here? without any genuine apology. We stayed to sign your contracts and now it?s so late that Mike did not even get to eat. He had to rush back to SLO and do 3 hours of presentations on an empty stomach, all because you couldn?t trouble yourself to show up or call. If you would have at least called and told us that you couldn?t make it at that time, we would have rescheduled the signing after his presentations.
4). I read in House Buying for Dummies that 24 hours after you have an accepted offer, your agent should send you the escrow contact and the preliminary title report. I read this 5 days after we have an accepted offer, but have not gotten anything from you on this. Now I?m really concerned. I really expected that you would walk us through the process and explain everything. If you were too busy to do the basics as the buyers? agent, then you should have referred us to an agent who could spend the time doing that side for us. As first time home buyers, we were ignorant of much of the process and you took advantage of that.
5). We ask you about the preliminary title report and you have a technology challenge and can?t send it. Yes, I?m concerned and I?m really angry at this point.
6). You ask me nearly every day about the loan and are really condescending to me about it. I honestly felt that all you cared about was that I got my loan so you could be done with your deal.
7). We get over these hurdles and I think everything is going to be OK. Then, a week before closing I?m at a trade show in Florida and my phone rings at 7:00 pm. It?s my mortgage broker telling me that closing is scheduled for a holiday. We decide to try and close on Friday. My show gets out at 7:30pm and at 8:00 pm I need to meet some clients for dinner. I rush up to my room, fire up my computer and initiate the wire transfer out of savings. This leaves me with 5 mins to change and I have not slept as I took a red eye with no sleep and worked the entire day. I think I was pretty gentle on you for this blunder. You didn?t even acknowledge that it was your mistake. You blame escrow for it. Your pattern all along?. You make mistakes and don?t acknowledge or apologize, just blame someone else. It was your responsibility.
8). I jump through hoops to close early. Cool, everything is done. I haven?t heard from you. We?re wondering about keys and thinking we will hear from you on this. Instead, I send you an e-mail telling you that we are coming up on Friday and that the gas company is coming out on Tuesday. You send me an e-mail that you will pick up the lock box after that and haven?t mentioned keys for us. So, you are going to pick up the lock boxes on Weds and how are we going to get in?
From you on Monday the 12th
Hi, I went to the huse today and made sure my combo lock box had the keys in it for your arrival. I went back to find your email to find out when you are arriving, was it today?
It was only on Thursday the 8th that I sent you an e-mail telling you that we would be coming up on Friday the 16th. I had also told you this on the phone that week. Again, you are so disorganized that you can?t find when your buyers are coming up and you didn?t write it down. That is just so rude and thoughtless on your part. I learned this weekend that you were actually supposed to schedule a walk through. A professional would say ?great, you guys are coming up on the 16th, let me come meet you, give you the keys and do your walk through.?
9). On the 13th, 4 days after closing you send me 60 pages and say you need these and that escrow needs them and get me all worried. I see that you have the agent disclosure, which we signed for you twice and I know you have, but must have misplaced. I print this out and ask Mike to sign when he gets home. He is grumpy and snaps at me and says he signed all of them already and hands me his folder. I research and see that you only sent them to him (after we asked you numerous times to include us both on all e-mail). He forgot, sorry. But, you never mentioned them to me until Nov.13th. That is not due diligence on your part. Escrow told me that all they were waiting for was HUD and that should have given that to them last week.
10). Throughout the whole process I have to hear the shock of other professionals at your mistakes and hear how anyone else would have at least helped us with closing. In fact, Morgan from Wells could not believe we were not getting any help on closing costs. You didn?t have to show us houses or anything outside of making the offer. You tell me rebates are illegal? they are standard practice these days and the Department of Justice encourages it. Again, you are just wrong, factually wrong.
11). You offered to round up the $186 you cost us to $190. That is just so cheap on your part. You knew that I incurred at least $20 in faxing fees to make this happen. Since you were earning a nice commission with minimal work on the buyers side of the transaction, rounding up $4 to reimburse us for a loss we incurred due to YOUR mistake, was really tactless. Then, you leave us a note at the house that you will send us a check for $180, which frankly is an insight into your integrity.
12). You question my integrity because we thought about getting our own agent to represent us? You hadn?t spent any time with us as a buyer?s agent when we decided to make an offer. I had inquired about the house?providing info about the house is your job as the listing agent, but you interpret this as being entitled to represent us in a conflict of interest situation? Now that is poor integrity.
You?ve been inconsiderate, narcissistic, greedy and downright incompetent with the mistakes.
