I have my real estate license, mainly for my own purposes (buy/sell for me or close family). I save some $$$ and I don't have to argue with agents about the rules.
This year, I've heard some 2 very close, out of area, friends a flavor of: "my agent ignores me, is not responsive, laughs me off when I ask for a rebate. I do all the work, send the listings I want to see, and most are open houses."
I feel bad for these friends so I offer to help. I tell them if you see a place you want to write an offer on to let me know. I rebate them a large part of my commission because they do most of the work. They love this model and it's very obvious that I make their best interest top priority. I've also honestly said, "I can't make it to [city] anytime soon, it's best if you use a different agent for a showing" and they're bummed.
It's crazy to hear so many people treated subpar by their agents.