Hi Orgo,
Congratulation on the new house! You would be amazed to know that we went through similar ordeal too. I shared our ex-realtor story <a href="http://www.irvinehousingblog.com/forums/viewthread/5152/">here</a>, but the story didn't quite end there and I'll try to update my post with what happened next as soon as I get the chance.
Here is my 2 cents on this email: You saw a number of properties with this guy and he just assumed that your business was and would be his forever. Now he suddenly wakes up from the sweet dream learning that you have gone ahead with another agent and bought your house. Although in reality, he had nothing to do with your purchase and you had every right to drop him and work with another agent who could cater to your needs, in his mind it was his right. In his mind you have done him injustice; you have hurt him; you have stolen bread from his family's table and more BS. Obviously he is mourning the lost commission and he thinks you owe him. So he sends you the stupid email to let you know that you have stolen his due right from him and he knows it, but of course money is not an issue for him (yeah, of course!) and he is such a kind and forgiving soul that he has mercy on you and he forgives you from your transgression.
What are his intentions? At minimum, he wants to make you feel ashamed and embarrassed while turning himself into a selfless innocent saint who has been wrongfully tortured and exploited, and at most he hopes that you show pity on him and pay him something for his time.
Don't underestimate the emotional effects of a lost real estate commission. 2-3% of purchase price is lots of money. Physicians spend decades at school and they have to deal with huge student loans, several years delay of family life, enormous liability, endless night/weekend calls, ever increasing overhead and so on and the average monthly income of a physician is less than the commission of a single, average SFR sold in Irvine, and how hard is it to become a realtor, compared with a physician?! The simple answer is, there is no comparison. The RE commissions are high, because for every deal that goes through, there are hundred potential deals and that never happen. So, the commission should account for that. But this was not the case during the bubble, as people were desperately looking for properties to buy and the proportion of showings ending in escrow was much higher. Many realtors haven't got the memo of the crash yet and they still expect to get their commission out of every single client. Dream on!
If I were you, I would have responded to his email, thanking him for his time and efforts and for his kind words and regretting that I didn't have the privilege of working with him in buying our dream house. I would have briefly pointed out a few issues I had with him which made me feel that he was not the right agent for me. I would also have kindly reminded him of how RE transactions work and why the nominal commission on each transaction is so high, to account for all efforts and energy spent in many more showings that do not yield any results. If he wants to call it ?being used?, that?s fair game as many buyers were also ?used? by him in being coerced in to overpaying for properties so that he could earn his 3% commission.
Just don't let this moron spoil your mood and enjoy your new house!