WTTCMN, not sure if you have called yet to cut the cord, but I think after you call them to cut your service, they will transfer you to the retention department for sure. Tell them you are moving to uverse or dish blah blah and how much it will save you... At that point, I think they will give you the best they can (We came to this point the last time I bargained with them 2+ yrs ago ... We really have no plan to cut but I have all the pricing from competitors then to pretend am really serious).