irvinehomeowner said:
Irvine_RC said:
2) horrible service and communication. (Although they never dodged my phone calls, which is a plus)
Can you elaborate?
Umm..... lets see, the most annoying part is not calling back as promised and forgetting their promises over the phone.
Wednesday -- I called on Wednesday to say if you can knock another $50 off the price (to $1,400), I will give you guys the business. Lady on the phone agreed, but said she is outside of office, so will have to call me back when she gets back in the office later Wednesday to schedule an appointment. (Seems fair -- no displeasure)
Thursday -- Wednesday came and gone no call. I had to call them on Thursday, and she apologized about the delay, and promised me that she will get back to me before Thursday is over once she gets in front of a calendar. (Slightly annoyed)
Friday -- Thursday came and gone, no call. I got busy on Friday morning, so I didn't follow up. They actually called me around 3:00 to re-haggle with me on the price ($1,400) that we agreed on over the phone. They claim that they would be losing money at the agreed upon price, and the LOWEST price they could possibly go would be $1,476. I had to remind them that their initial quote to me over the phone was $1,450, to which they conveniently forgot. Anyway, we agreed on $1,450 with $275 for the overhang racks and they took down my credit card number. Now she says she has an opening for the upcoming Monday, but would have to check on the availability of the rack. Promised to call me back before the day is over to confirm appointment. (Definitely annoyed)
Saturday -- Guess what, Friday came and gone, and no follow up phone call. I had to call her again on Saturday, and she said that her husband is not next to her, and she needs to check with her husband to confirm the appointment. Once again, promises to call me back before the day is over. (Extremely Annoyed -- promised myself that if I don't hear from them today, I would go with someone else)
Sunday -- Needless to say, Saturday came and gone, no follow up phone call. Had to call her again on Sunday, this time I'm determined to cancel on her if she doesn't have an update for me on the spot. Luckily for them, she said they have an appointment for me confirmed. However, it will happen on Thursday instead of Monday. At this point, I said "please give me a confirmation phone call on Wednesday, if I don't hear from you, please refund my deposit and I will proceed with someone else." (Now I just feel dirty for agreeing to that, hoping that I didn't make a huge mistake)
Wednesday -- They actually called to confirm the appointment on Thursday, and the installer showed up on Thursday as promised. Did not offer a discount for all the inconvenience.
Sorry for the long summary, but IHO asked me to elaborate.
Our last garage was tan and unless you wipe off the floor after every time you back out, it'll always have visible tire tracks.
