Costco
- Thread starter cubiczirconia
- Start date
NEW -> Contingent Buyer Assistance Program
Only got half our order but got sent half of someone else's.
There was also no insulation in the box so the other customer's heavy items were bouncing around and damaging everything else.
Twice it's happened and returns has a difficult time figuring out how to input the data into the system for the refund.
Since the pandemic started I think I?ve done 2-3 Costco returns. Each time it took about 20-25 minutes. After the last time I told my wife not to buy anything that she wasn?t sure she was keeping because I was done returning things at Costco. They need to change their return process as it?s incredibly slow.
This is nothing compared to my experience returning an unopened item at Newegg. They wanted to charge me around 15-30% restocking fee.
I explained to him that the item was new and unopened in the original ups or fedex box (I forgot who they use)
Then with supervisor approval, he gave me the option to return it. BUT I had to pay for shipping.
Really? No transportation fee? Did they move it out too?
When it was delivered did they bring it into the house?
This is something to consider when buying furniture.
No fees, full refund. They came and moved it out from my backyard.
I'm a little embarrassed about it but I owned the patio couch set for almost 1 year before returning it. Barely used it. I made the simply inquiry if I could exchange or get credit for a smaller set but they said we can just take it back for no cost. I took them up on their offer and this made me a Costco for lifer.
We bought a couch once and paid the $60 delivery fee. We ended up returning it and they sent a truck free of charge to pick it up. I can?t remember if they refunded the the original $60 delivery fee. I don?t think they did as we paid that directly to the delivery company. This was a while back though so not sure if they still have the same free pickup setup for the return.
As a business owner, it's way easier to enforce mask mandate on your employees than customers. I feel strongly that people should wear masks at this time, but I also feel bad for employees being asked to be mask cop.
For the same reason, I would come to the opposite conclusion.
irvinehomeowner
Well-known member
What's weird is for a while there they stopped marking the Costco receipt. They were behind a plexiglass and you showed them and they waived you by.
Not sure when they went back to highlighting your receipt but last time I went they didn't touch the receipt just marked it.
Not sure when they went back to highlighting your receipt but last time I went they didn't touch the receipt just marked it.
eyephone said:
Only got half our order but got sent half of someone else's.
There was also no insulation in the box so the other customer's heavy items were bouncing around and damaging everything else.
Twice it's happened and returns has a difficult time figuring out how to input the data into the system for the refund.
qwerty
Well-known member
icey said:
Since the pandemic started I think I?ve done 2-3 Costco returns. Each time it took about 20-25 minutes. After the last time I told my wife not to buy anything that she wasn?t sure she was keeping because I was done returning things at Costco. They need to change their return process as it?s incredibly slow.
qwerty said:
This is nothing compared to my experience returning an unopened item at Newegg. They wanted to charge me around 15-30% restocking fee.
I explained to him that the item was new and unopened in the original ups or fedex box (I forgot who they use)
Then with supervisor approval, he gave me the option to return it. BUT I had to pay for shipping.
irvinehomeowner
Well-known member
Cares said:
Really? No transportation fee? Did they move it out too?
When it was delivered did they bring it into the house?
This is something to consider when buying furniture.
irvinehomeowner said:
No fees, full refund. They came and moved it out from my backyard.
I'm a little embarrassed about it but I owned the patio couch set for almost 1 year before returning it. Barely used it. I made the simply inquiry if I could exchange or get credit for a smaller set but they said we can just take it back for no cost. I took them up on their offer and this made me a Costco for lifer.
irvinehomeowner
Well-known member
Oh. Outdoor set.
Wonder what their service is with indoor furniture.
Wonder what their service is with indoor furniture.
qwerty
Well-known member
irvinehomeowner said:
We bought a couch once and paid the $60 delivery fee. We ended up returning it and they sent a truck free of charge to pick it up. I can?t remember if they refunded the the original $60 delivery fee. I don?t think they did as we paid that directly to the delivery company. This was a while back though so not sure if they still have the same free pickup setup for the return.
I am a costco member and will only make purchases online. (Free delivery $75 or more, for frozne $100 or more free delivery)
I am not going to risk it, with the covid delta variance. Costco guest no mask policy.
But employees are required to wear a mask. Kind of strange.
I am not going to risk it, with the covid delta variance. Costco guest no mask policy.
But employees are required to wear a mask. Kind of strange.
Hugo Township
Active member
eyephone said:
As a business owner, it's way easier to enforce mask mandate on your employees than customers. I feel strongly that people should wear masks at this time, but I also feel bad for employees being asked to be mask cop.
Hugo Township
Active member
morekaos said:
For the same reason, I would come to the opposite conclusion.