When the Better Business Bureau isn't better for your business...

NEW -> Contingent Buyer Assistance Program

irvinehomeowner

Well-known member
After 77 years, the BBB Southland has been kicked to the curb:
http://www.ocregister.com/articles/bbb-499419-group-southland.html
The national Better Business Bureau on Tuesday expelled the 77-year-old Southern California chapter following an investigation into complaints of pay-to-play practices and other problems.

Back in my small business days, I used always be wary of the BBB. I signed up for them the first time, but after that... I didn't think it was worth the membership. But then they would call me and say someone asked about my business and tried to convince me if I signed up, it would be better.

Well... looks like BBB Council didn't agree with how BBB Southland was operating:
"We hold businesses to high standards for honesty, transparency, fairness and integrity, and we hold ourselves to those same standards," said Carrie A. Hurt, president and chief executive of the council. "Over a period of more than two years, BBB of the Southland failed to resolve concerns about compliance with several standards required of BBBs, including standards relating to accreditation, reporting on businesses and handling complaints."

I'm always wary of these "non-profits" who claim to be helping your business (like those Fireman and Policeman funds)... but it looks like they will continue on:
BBB of the Southland plans to continue operating as an independent nonprofit under a new name, Business Consumer Alliance. The organization, which has about 80 employees, will offer similar services as before but broaden its focus to companies across North America.

Has anyone dealt with the BBB?
 
Oh, I'm surprised but not shocked. I've chosen to do business in the past with some well-rated, A or greater, companies only to then discover they are derelicts. My complaints went either completely unacknowledged or acknowledged but little action taken, if any.
 
Yelp takes out negative comments if you pay them.  They also send the 1 star reviews to the top of the review section if you don't do business with them.
 
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