One quality we are looking at is "local", he/she has to be very familiar with the areas. We worked w/several, one is friend's friend -- nice, patient but easy to lose "focus", we wanted area A, he continued to send us to see areas he lived in, which is totally different city. Another quality is "no pushy", we worked with an agent, she was so pushy -- ex: replied her email only 1 day late, she was upset and kept asking what's wrong -- finally we got enough of her and moved on.
With current open internet, we can do pretty much all the searching by ourselves, but a good buyer's agent should be able to help us spot the "one" match our needs, vs a so-so agent only send us list which we can get anywhere on internet.
Another thought is on REO/short sale, seems in many cases, use seller agent as dual agent will help get the deal done. I have several friends closed their house by using seller's agent (all are REO/short sale cases). True or false, would like to hear what is people's suggestion here in this forum.