cboy168_IHB
New member
Hopefully you won't have to login to see these:
Long term renters appreciation:
http://myrental-living.com/assets/general/ResidencyAppreciationProgram.PDF
The important text of the pdf:
<pre class="code">LENGTH OF RESIDENCY DISCOUNT OFF MARKET RENT
2 years 3%
3 years 4%
4 years 5%
5 or more years 6%
</pre>
And then the 48 hour maintenance guarantee taken fromhttps://myrental-living.com/maintenance-form.aspx:
(If you aren't logged into the myrental-living site, the link will take you to the homepage, just browse as a guest, choose any community, click on maintenance request and the submit new request and scroll to the very bottom for the verbage)
48-Hour Maintenance Guarantee
We guarantee to respond to any routine maintenance request within 48 hours (two working days) from the time the written maintenance request is submitted, or we promise to credit you one day's rent for each day of delay up to seven days. If a routine maintenance request is not satisfied, a resident must notify the management office in writing within seven days of when that request should have been completed. Our on-site management strives to complete all routine maintenance requests within 48 hours. Unfortunately, some non-routine requests will take more than 48 hours due to the need for outside contractors or special suppliers.
Our 48-Hour Maintenance Guarantee is applicable to all requests submitted with your permission to enter, seven days a week. Requests submitted after 4 p.m. will be considered received the following day. Requests after 4 p.m. Friday will be considered received the following Monday. Program subject to change, please see your community management office for complete details.
Recently, I've had issues with my dishwasher. They responded a week later and when they finally came out, they forgot to drain the water from the dishwasher pumps (or so they say) and it flooded my kitchen. I talked to the stand in manager and she's said she's never heard of this maintenance policy even though it is directly on their site. Maybe I'm reading too much into this but it sounded like there was no way the manager would approve crediting any amount of rent. Is there anything I can do?
I also tried to talk to them about the renter's appreciation program and of course they said they have never heard of it either. I actually have been looking around several communities as my lease is about to expire and not one person in any of the leasing offices has said they knew of such a program.
Has anyone had any luck getting IAC to honor these policies?
<em>Edited to attach the PDF</em>
Long term renters appreciation:
http://myrental-living.com/assets/general/ResidencyAppreciationProgram.PDF
The important text of the pdf:
<pre class="code">LENGTH OF RESIDENCY DISCOUNT OFF MARKET RENT
2 years 3%
3 years 4%
4 years 5%
5 or more years 6%
</pre>
And then the 48 hour maintenance guarantee taken fromhttps://myrental-living.com/maintenance-form.aspx:
(If you aren't logged into the myrental-living site, the link will take you to the homepage, just browse as a guest, choose any community, click on maintenance request and the submit new request and scroll to the very bottom for the verbage)
48-Hour Maintenance Guarantee
We guarantee to respond to any routine maintenance request within 48 hours (two working days) from the time the written maintenance request is submitted, or we promise to credit you one day's rent for each day of delay up to seven days. If a routine maintenance request is not satisfied, a resident must notify the management office in writing within seven days of when that request should have been completed. Our on-site management strives to complete all routine maintenance requests within 48 hours. Unfortunately, some non-routine requests will take more than 48 hours due to the need for outside contractors or special suppliers.
Our 48-Hour Maintenance Guarantee is applicable to all requests submitted with your permission to enter, seven days a week. Requests submitted after 4 p.m. will be considered received the following day. Requests after 4 p.m. Friday will be considered received the following Monday. Program subject to change, please see your community management office for complete details.
Recently, I've had issues with my dishwasher. They responded a week later and when they finally came out, they forgot to drain the water from the dishwasher pumps (or so they say) and it flooded my kitchen. I talked to the stand in manager and she's said she's never heard of this maintenance policy even though it is directly on their site. Maybe I'm reading too much into this but it sounded like there was no way the manager would approve crediting any amount of rent. Is there anything I can do?
I also tried to talk to them about the renter's appreciation program and of course they said they have never heard of it either. I actually have been looking around several communities as my lease is about to expire and not one person in any of the leasing offices has said they knew of such a program.
Has anyone had any luck getting IAC to honor these policies?
<em>Edited to attach the PDF</em>
